Shop FAQ

Where is my order?

All Playfly College Esports products are printed on demand especially for you when you order! Please allow up to 2-3 business days to receive an email with a tracking number. If it's been more than 2-3 days, please note that production times can be delayed during high volume sales times. Don't worry! Your order is still in production and you WILL receive that tracking email very soon.  

Orders must be cancelled before orders go into processing to still be eligible for a full refund.

If you want to cancel an order that is already in production or that has been shipped, it will be treated as a return.   

Click here to review our Return Policy

 
Where is my tracking number? 

All of our products are printed on demand especially for each customer when they order. This process allows us to create unique and even custom designs with no waste.

You’ll receive a tracking number as soon as your order ships, generally in no more than 10 days from your order date. 

Why was my credit card charged when my order hasn't shipped? 

Payment is processed at the time of purchase by our credit card processor. It will show up as “PLAYFLYCOLLEGE.GG” on your credit statement.  

We charge as soon as the order is placed because everything is printed on demand. Your order is being printed especially for you and will be shipped very soon.

My order shipped, but I haven't received it. 

For orders shipping to the USA: 

• We are not responsible for theft (lost/stolen packages) or other odd occurrences after delivery. You must first check with others in your home who may have received the package, and check all possible locations around your home that the postal carrier could have left the package. 
• If the order tracking is not showing updates, contact us and we will request updates from the shipping option you selected.
• If you would like a refund instead of a replacement, a full refund will be issued after 30 days of no tracking updates for domestic orders, if the address you provided was correct, and if the package has not been returned for us to reship it. 

For international orders: 

• If you selected UPS, tracking will only continue to show updates while the package is in the USA. After the package leaves the USA, it will be transferred to the postal service of the customer’s country. 

Why isn't my tracking showing any updates? 
 
For orders shipping to the USA: 

• We send you a tracking number as soon as your order is shipped out, but sometimes it takes a day or two for the shipping option you chose to scan your order into their system and for the updates to show on their website.  Please allow a few days for this to happen.  
• If your order has been showing progress and then progress stopped, please allow a few days for the tracking to update again and it will likely show considerable movement after that.  
• If it's been more than 7 days with no movement, please contact us.  
• Please refer to your original confirmation email to check the address that you provided us at checkout.  If this address is wrong, please create a ticket and we will help you get your order.   

For international orders: 

• If you selected UPS, tracking will only continue to show updates while the package is in the USA. After the package leaves the USA, it will be transferred to the postal service of the customer’s country and no tracking will be available.

My order was returned to sender.

If tracking shows you order has been returned to us, first please check the address you provided us on your original confirmation email.   

If the address you provided was correct, please contact us and let us know.

If you choose NOT to have us reship the order, it will be treated as a return.